STARWAYTOHAVENMeet The MakerAnswers at the next waypoint.
Start with the most common questions about scans, repairs, file privacy, and publishing-readiness results.
Which files can I scan?+
The launch workflow accepts EPUB, interior PDF, cover PDF, and DOCX files. The free quick scanner accepts files up to 50 MB.
Does a passing score guarantee retailer acceptance?+
The current browser check does not issue a passing score. It reports only the sampled signals it actually reads, and it does not guarantee retailer acceptance.
Do you train AI on manuscripts?+
No. Uploaded files and their text are not used for AI training. The free quick scan runs locally in your browser.
Can I delete a saved file immediately?+
Usually. Signed-in users can delete unattached source files immediately. A file attached to an active order is retained until the work is delivered, cancelled, or otherwise resolved.
Does the free browser check repair my file?+
No. The free browser check reads selected signals and does not modify the file. Paid service scope must be confirmed from the product and checkout terms.
Can an automated scan certify accessibility?+
No. Automation can detect many technical issues, but some accessibility requirements need human judgment and testing.
What happens after I pay?+
A payment counts only after server verification. The linked order then enters the private fulfillment queue, and status updates and verified delivery downloads appear in your dashboard.
When does payment become available?+
First save a clean supported file and submit an order. Ryan Stephens reviews the requested scope. Payment becomes available only after that scope is approved and the production safety gate confirms the payment, notification, retention, and acceptance requirements are healthy.
Can I contact support by email?+
Yes. Email ryanking@ryanliketheking.com. Do not attach an unpublished manuscript to ordinary email; use the protected upload and support workflows.